Nowen Nose News


Shipping & Returns

Returns Policy

Unfortunately, once you order a signed copy of one of Nowen's books, the book has been personalized and is therefore unreturnable, with the following exceptions:

1.  If the book(s) have been damaged during shipping (i.e. cover torn, pages torn or missing pages, etc.), you may return the book within 30 days of delivery and we will ship you replacement copies at our cost.  

2.  You may also return the book(s) if the signature is incorrect and the result of our error.  Simply ship the book(s) back to our mailing address and we will replace the order promptly.

You should expect to receive your replacement within 3 to 4 weeks of us your return package. This time period includes the transit time it takes for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes our shipper to deliver the books back to you (5 to 10 business days).  Often, this process will take less time than estimated.

If you need to return a book(s), carefully package the item and mail it back to our address with our apologies for any inconvenience.

Return Address:  Nowen N. Particular, ATTN:  Book Return,  4201 S. 294th St., Auburn, WA 98001, 


Shipping

We can ship to any address in the United States, with an additional charge for shipments to Canada. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your books and the shipping companies we use. Depending on our shipping provider, shipping delivery times may vary.

Please also note that the shipping rates for the books we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.