Server Backups, How Do They Work?


Do you have backups of my website and what’s the process to restore my website if something happens?


All websites hosted with us are set up on a seven day rolling backup schedule. This means that as of today January 7th, we have seven backups of your website. The backups are taken early in the morning during normal low traffic times, so that little to no changes occur during the backup process.

As of today these are the backups that we have for our server and your website:

Backup Image: 2014-01-07 02:28:45
Backup Image: 2014-01-06 03:15:32
Backup Image: 2014-01-05 02:32:26
Backup Image: 2014-01-04 02:00:05
Backup Image: 2014-01-03 02:41:08
Backup Image: 2014-01-02 03:25:08
Backup Image: 2014-01-01 02:56:35

If something happens to your website, we will first check to see if we have the files required or can fix the problem outside of the backups. If we don’t have the required information stored on our local work computers, then we will need to get the information from one of the backup images.

We will choose the newest backup that we have before the issue occurred. For example if your issue occurred yesterday at 3pm, then we would choose the 2014-01-06 backup to retrieve your missing data.

Then we will create a copy of the server, where your website is hosted, using the backup image. We will download the required information to restore your website to working order. Finally we will upload the information to the active server where your website resides. At this point your website will be in working order again.

Depending on what information was lost and what needed to be restored, you may lose the data that occurred between the backup and the time that your website is restored. This being the case, you will want to contact us as soon as possible from the time the issue occurred so that we can restore your website as quickly as possible to reduce the amount of data lost. No matter how good your backup system is, there is always some time gap between issue and resolution and some data will likely be lost.

All this being said, so far, we have been hosting websites for 6 years and have not needed to use a backup to restore a client’s website.

I hope overall this gives you piece of mind that your website is safe with us.

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